Macquarie Bank Case Study2019-03-26T03:52:51+00:00

Macquarie Bank Case Study

When we talk about our home it might be one of the most important things in life.

Macquarie Bank Case Study

When we talk about our home it might be one of the most important things in life.

Who is the client..?

Macquarie is a diversified financial group providing clients with asset management and finance, banking, advisory and risk and capital solutions across debt, equity and commodities.

The diversity of its operations, combined with a strong capital position and robust risk management framework, has contributed to the banks 49-year record of unbroken profitability.

Engagement background..?

When we talk about our home it might be one of the most important things in life. Brought us safety, stability and represents the most caring values we have: family. What has this to do with Home loans originations’ systems? Well lots!

Understanding the variety of scenarios and how real life interferes with systems was the key to build a sustainable and simple solution for a very complex customer. Papers get lost, people get sick, settlements get postpone, or even people change their mind.

Business / Technology challenges

Home loans Originations: A home in less than 20 min.

A flourish banking-customer with a very complex white labelling capability serving more than 10 different brands and around 600 different products was the initial challenge. So the first question to ask was: why? Do we really have 600 different offers around Home loans? Off-Couse not. It was a typical heritage of restricted legacy systems. Enhanced by a much more powerful back-end home loan system after a deep and detailed analysis the list of possible products was reduced to 3. Yes, just 3.

And then, a massive integration landscape: initial design to cover all possible scenarios (including clients changing their minds) was a tremendous number of APIs. Impossible!

One more time I asked ourselves: Why? Why this is becoming so complicated? And the answer was that we were trying of react to our clients actions instead of understanding their life.

Novon Solution/Value Proposition & Specialist consultant skills

My Latino-American background and initial years of experience gave a bit of training on resolving complex problems with simple solutions.. Therefore we reviewed, rework, come back to square 1, and come back with a simplified solution but this time including a massive capability: hearing the client first and orchestrating later! Results / Success? The outcome was a simpler solution that could cater for exactly what the customer need without overloading the technology maintenance, and as well reduced massively the level of complexity in the offer for the client and the banker.

Project

SAP Core Banking Implementation

Service

Analysis and System Implementation

Location

Sydney

Year

2017